Usacomplaints.com » Cars & Transport » Complaint / Review: Capitol One Auto Finance - Ripoff Low Down Dirty Theives - Tags on interest and refuses to tell you what the interest is for. #140742

Complaint / Review
Capitol One Auto Finance
Ripoff Low Down Dirty Theives - Tags on interest and refuses to tell you what the interest is for

Around September 5, I received my statement from Capitol One Auto Finance for $364.60, which were to be Auto Debited out of my bank account Sept. 16. There was a balance of $174.00 and change. Thinking that my last payment for my car was in October I didn't think anything of it.

Then I decided to look at my contract and saw that the last car payment was September 16. So I called Capitol One Auto Finance customer service department and inquired about the balance on my account for $174.00. The customer service rep. Told me that I was late with my car payment.

I told her my car payment was auto debited out of my account on the 16th of every mounth and I wasn't late with my payments and if this was a late car payment why was the amount just $184.00 and not $364.60. She then said she did not know what the balance was for and that she would have a Manager to call me and explain it to me.

After 2 weeks no one called me. Then all of a sudden I was getting phone calls informing me that my account was past due and asking when I was going to pay the balance. I ask them to send me a statement letting me know what this balance was for. I was told that by law they wasn't required to send me a statement.

I told them that the law required them to let me know what the additional charges was for. My contract states that my last payment of $364.60 was due on September 16 and that I haven't missed a payment in 5 years.

After refusing to pay the balance I finally gets to talk to a so called manager she informed me that this balance was from interest since the year of 2000 when one of my payment did not go through and they charged me for returned check. I told her that I called Capitol One and told them that the check did not clear the bank because my deposit did not post in time.

So I was told to send my payment by Western Union, the customer service rep. Told me the amount to send and that is what I sent to them. Then the 2nd time was in June which I called them again and informed customer service that my deposit had posted after they auto debited my account.

The customer service Rep. Did a car pay for me over the telephone. Neither payment was more than 1 day behind. I was never told nor billed for any fees or late charges on my statements.

Capitol One Auto Finance just added what they wanted onto my account and let it accumulate interest from 2000 until 2005. Which all they could charge me for was $25.00 to $30.00 for returned checks because they could not charge me late fee until after 10 days from my due date. I would have been glade to pay if I was informed of any fees. I got a statement every month and beside Late Fees was $0.00, Other fees was $0.00 and Miscellaneous Fees was $0.00. No additional interest was every indicated on my statements out of 5 years!

Capitol One refused to tell me or send me anything to explain how much they charged me for two returned checks. I was talked to ugly and was informed that if I did not send them the $184.00 they was going to turn my account over for collections and reposess my car.

Then on Oct. 17 and Oct. 18 I received letters from Capitol One Auto Finance to that affect. On Oct. 18 I sent them $193.00 to cover the interest that they had added by Western Union. This was about $20.00 since September 16.

Capitol One claimed that September 16 is when the balance was due. But on my statement they sent for September was Amount Due is $364.60. Capitol One never sent me a statement for the balance nor never informed me when the balance was due nor explained what the balance was for.

If Capitol One wasn't such a low down dirty company they would have added the fees to my payment. This was an under minded DIRTY way of collecting more interest to "PUT IN THEIR WALLETS".

Mary
Harrells, North Carolina
U.S.A.


Offender: Capitol One Auto Finance

Country: United States Minor Outlying Islands   State: Texas   City: Plano
Address: P.O. Box 260848
Phone: 8009460332

Category: Cars & Transport

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