I recently brought my car to BJ's to have an oil change, a top and bottom engine cleaning, and an interior and exterior cleaning/detailing. BJ's calls customers to the checkout to pay for services before they are performed. I paid $144 in advance for all of the services. They supposedly performed the oil change, and they washed the inside and the outside of the car. After about 3 hours later when they said the car was finished, I looked under the hood to see if the engine cleaning had been done and it had not been done. The inside and outside of the car was very clean and looked good, but the engine had not been cleaned at all. I told an employee there that I had paid for the engine cleaning, (which I was told was $53) but it had not been done. The employee told me that they did not see that I had purchased an engine cleaning and they could not do the engine cleaning that day because the car had already been washed and it would get dirty from the engine cleaning. The employee then wrote on my receipt "Return for engine cleaning." and I left the shop.
Later, I decided that I did not trust BJ's and I wanted a refund instead of the engine cleaning. I went to BJ's and I spoke with David, who is the Assistant Manager. Now it also turns out that David is the brother of Chris, who is the owner. I explained what had happened with my car to David, but he refused to refund my money. And at this point, David tells me that the engine cleaning was only $20 and not the $53 I had paid for it. On my receipt, it was marked that I bought only a top engine cleaning, but I had actually paid for a top and bottom engine cleaning, which is what I had requested, but never gotten. David would not give me a refund and several employees who were nearby and overheard our dispute started laughing. David did not refund me any of my money but offered me a free carwash. (What a joke.)
I later called and spoke with Chris, the owner, and he said that it would be no problem to get $20 (not the full $53 I had paid for the engine cleaning) back... All I had to do was go back to the store and give David a copy of my receipt. I did that, but I never heard from anybody from BJ's again. I called BJ's several more times, but none of my calls or messages were returned.
I paid for the services with my debit card and I filed a dispute with my bank. My bank did put $53 back into my bank account, but it is only a provisional credit while an investigation is being conducted. I also filed a complaint with the Better Business Bureau.
I hope that people will become aware of the horrible service that BJ's Auto Spa provides and avoid the company altogether. You are required to pay for the services in advance, but then you question if the services are even performed at all.in addition, the customer service is the worst and most unprofessional I have ever seen.
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