My girlfriend and I went to Bill Heard Chevy on Thursday July, 7 looking to trade in her 2003 Chevy Cavalier for a newer vehicle. We had no intentions of buying but we felt we were given a deal we couldn't pass up.
After a long night of wheeling and dealing we went home with a our new 2005 Silverado. The next day my girlfriend looked to try and get a good insurance rate on her own, away from her parents policy, but with the combination insurance, monthly car payments, and gas, it was just too much at the time. We did not want to be strapped to a car payment for 5 more years.
Everyone we talked to at the dealership the night before said her insurance would be alot lower with the purchase of a newer truck because of the safety rating. Come to find out the next day, it wasn't.
So then we decided to go to her parents and ask their permission for her to stay on their policy. Their reply was no.
We then discussed what our best option would be and we decided to return the truck and get back the Cavalier. We knew we had the opportuinity to return the Silverado because we had signed the "3-day / 170 mile Buyers Remorse" paper. When we returned home that night to go over our paperwork, we realized that that was the only paper we did not recieve a copy of.
We then made our way up to the dealership, wasting no time to make sure we beat out the 3 days, or the 170 miles. When we got there, the receptionist, along with the manager at the front desk were very rude, and told us we had to come back in the morning because the sales representative we had worked with was no longer in the office. We politely said no problem, we will be back first thing in the morning.
Around 10:30 am Saturday morning, we arrived at the dealership. We met Jeff, our sales rep and told him the bad news. He was very quick in asking many questions, but said it would be no problem to get this situation taken care of right away. We apologized and thanked him for being such a big help, and let him know we just jumped into this way too fast.
Jeff then proceded to get his boss. His boss told us he would be more than happy to make the transaction, but he did not have authorization, so he needed that from his boss.
Then we met Frank, the used Car Sales Director. He was not only a complete jerk, but did not seem to know anything about any of the paperwork we signed. He told us flat out that if we were to return on the following Monday, we could take care of the entire situation and get the Cavalier back.
We told Frank that is was not acceptable because we were driving an un-insured truck, not to mention the Buyer's Remorse would no longer be in affect. He told us that there was no such thing as that paper and that we did not sign such a thing.
We asked him to see the file of our paperwork and his response was "no the main accounting office is not open on Saturday's." Then I asked to see a blank copies of the papers customer's sign when they are about to purchase a vehicle. His reply was again no he could not do that.
Things then started to get a little heated. He tried telling us our loan had already been processed after a day and a half, and that if we wanted to see anything it would be a good idea to contact our attorney.
From that point we had had enough of these used car slimes talking to us like we were 5. My girlfriend proceeded to call her parents, and get them down there to help us.
About 15 minutes later Frank showed us a blank copy of an entirely different document than what we had asked to see. He then said that no paper called a "3 day / 170 mile Buyers Remorse" existed. We then again tried to argue that we signed a paper just like that and would like to see our file. He repeatedly told us no.
By that time my girlfriends parents had arrived and were in no mood for any BS. They promtly told Frank that all we wanted to do was annul the loan and get the Cavalier back. His exact words were "that's impossible." My girlfriend's mother then said "that's unacceptable, I would like to speak to the manager."
After 10 minutes of arguing we then sat down with Frank's boss, Sonny, another manager at Bill Heard Chevrolet. He also refused to let us see our paperwork and asked us all to return on the following Monday to speak with the general manager.
This is where our story concludes so far. We are very disatisfied customers and would highly recommend for other to take their business elsewhere. These people are far from professionals in every aspect of the sales business. We fully understand they as well have a job to do, but do it right, and follow the law. I would never in my life recommend for someone to buy a car, truck, suv, ect from this dealership.
Mike
Phoenix, Arizona
U.S.A.
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