I purchased a 2005 Mustang from Mel Clayton Ford at a tent sale in Tempe, AZ The car had 800 miles but I accepted the salesmans story that it was from test drives and from the salemen driving it. I accepted that so I don't have a problem with that. I traded in a 2000 Ranger in which I had 1 payment left. The salesman and the finance person said that it wasn't a problem. They would add it to my financing and make the payment. 3 weeks later Ford Credit (who I financed my Ranger with) said that the payment hadn't been made and that it would be considered late if I didn't pay it so I did. Also at the tent sale I was told that the owners manual would be mailed to me and I could go by the dealership and pick up the 2nd key and alarm fob. I went to the dealership that weekend and they said that I would have to pay $150 for the 2nd key and $50 for the alarm fob. I refused so I didn't get either. I then left 4 voicemails for the salesman, Chuck Angell, over the course of 2 weeks but never received a callback. After I found that I would have to make the final payment I left 4 voicemails for the finance manger, Kevin McCloud. I received no callbacks so I contacted a Ford Customer Representive who's number I got from Fords Website.
They called me back the next day and said that they spoke with the sales manager, John Wagner, and I should contact him for the owners manual, key and alarm fob. I left him 3 voicemails and received no callbacks. They also gave me the name of Kevin McCloud whom I had already left voicemails for but hadn't heard back. I left 3 more with no callbacks. 5 weeks after I purchased the vehicle with no callbacks I went to Mel Clayton Ford to try to straighten things out. I was told that John Wagner no longer worked there so I have no idea who or if the Ford Representative spoke to anyone. I did receive a key but it didn't work in the vehicle. I was told that they didn't know where the 2nd key that came with the car was. I can't program the key because, of course, I don't have the owners manual. They also didn't know where the alarm fob was nor the owners manual. This is a car that was suppose to be new but none of these items were with it. I then went to the finance department and was told to speak with someone named Cynthia. She said that there was nothing she could do about the final payment because it was a Sunday afternoon. She didn't even ask my name. She was rude and acted less than interested in my situation. I wouldn't have had to go to the dealership on my day off, a Sunday, if they had simpley returned my phone calls. I'm still in limbo as neither the dealership nor Ford Customer Representative seem interested in resolving any of this.
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