I Just found out about usacomplaints.com and excited to FINALLY be able to share my disgust and hopefully prevent others from getting ripped off by Quality Ford in West Des Moines, IA.
About 9 months ago my wife and I were looking for a used Tahoe and found one advertised in the newspaper and on their website for $31,500. We went to Quality Ford to have a look and test drive the car. When we got to the lot, we were greeted by an overly excited sales person that assured us this was the perfect car. We told him that we saw the ad for $31,500. We had a Jeep Grand Cherokee that we wanted to trade, and asked what we could get for it. We were told we would get a fair offer and we would have no problem getting the price to $27,500 with the trade-in ($4000 for the Jeep). I made it very clear that we didn't want to waste our time and had to be certain we could be at the $27,500 price.
Well, we ended up spending all evening at the dealership while they washed the car, told us about all its features and estimated the value for our Jeep. When they FINALLY got the paperwork ready, they said they could only give us $2,100 for the Jeep and that the Tahoe was actually mis-priced and should $33,500. When I complained and said this was unacceptable, I was mistreated and pressured to make the deal before the car was sold to another customer that same day that was eager to purchase the car.
I got up and left.
That same night, I was astonished to find an IDENTICAL car (actually it had LOWER miles) for sale at Betts Cadillac for $27,500 & THAT'S BEFORE TRADE-IN! The next day I drove to Betts, said I wanted $4,000 for my Jeep and would take the Tahoe. The Betts salesman looked up the blue-book value of my Jeep, and actually paid me $4,200! — more than i asked! Not only that, but I was treated like a real person! No high-pressure sales, no deceptive lies. I was a valued customereven though I was purchasing a low priced trade-in (relative to their usual Cadillac, Lexus, Hummer, etc.)
I am not a Betts Cadillac employee, nor do I have any connection with them, other than being an *extremely satisfied customer*
Thank you usacomplaints.com for letting me express my irritation at Quality Ford, and at the same time thank Betts for their wonderful service.
I have since bought another Tahoe (for my wife, and a different color) from Betts and received the same level of professionalism and courtesy I did the first time.
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