I have bought several new cars in the last ten years. I bought my first and last Chrysler product in 2002. I bought a 2002 Jeep Cherokee and believe me, it was a nightmare dealing with the staff at Tim Parker in Hot Springs, Ar.
I traded in my 1991 Ford F150 truck that I truely loved. I was promised several things when I bought the Jeep but the dealership just blew me off. I only got one set of keys when I bought the vehicle. It took a month to get my extra set of keys and my manual that goes with the vehicle. I had to make several trips to the dealership to get these items and was always told a accuse. No one knew where my keys or manual was located. On top of this, my cloth seat in the back seat ripped the second week I had the jeep. Underneath my carseat, is where the seat ripped.
I was fully covered with my 36,000 mile warrenty and my 100,000 mile warrenty. I took the jeep in and was told that I had to fix this problem myself. Now after spending $21,000 at this dealership, I thought I was a valued customer. Once I left their lot, they never wanted to see me again. I had the same car seat in my Ford truck for 3 years and it never ripped the
cloth seats. I couldn't believe what the dealership was telling me. I made several phone calls to the dealership and talked with the manager. He wouldnt budge an inch.
I was so upset because I had never been treated like this by a car dealership. Ford Dealership and Chevrolet always treated me with respect. I knew then I had made a big mistake in buying a Chrysler product. I started calling the 1-800 phone numbers to Chrysler. I was going to report them. Everytime I called them, they would hang
up on me. I couldn't get no where with these people.
One evening I went by the dealership to look at my Ford Truck that I traded in to the dealership. My truck had 50,000 miles on it when I traded it in. I notice the mileage was different. The next day I contacted the manager. He denied this. Well finally I got tired of being mistreated by these people. I called them
one Saturday morning and told them I was coming to the dealership and if they didnt fix my seat, I was making a big scene on their lot. It worked, because they took a brand new seat out of a jeep and put it in my vehicle.
I will never buy another Chrysler product as long as I am alive! I get my oil changed at Resort Ford in Hot Springs, Ar. If I have anything major to do to my vehicle, I will go to Gilner Ford and Chrysler
in Arkadelphia. The Chrysler dealership needs to train their staff not to be rude to the customer. They have lost me as a customer. They are not a 5-Star dealership.
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