My transmission went out on me the middle of December so my boyfriend at the time took it to Cottman Transmission to get it fixed. I ended up having to get a remanufatured transmission which I had to have financed. We had to put $475.00 down for the initial removal, disassemble and inspecton.
When the paperwork was all taken care of with the finance company and I had a signed contract in my hands - Shawn Mejia kept telling us we owed them an extra $500.00 for a lifetime warranty. (He messed up on the prices - which he confessed to - but since I had a signed contract I didn't feel I was responsible for that - it was his fault) I told him I didn't owe them anymore than what was stated on the signed contract and he kept telling my boyfriend we still owed the extra money. Never once did Shawn contact me regarding this matter!!!
Well, in March I was in the process of taking my family (I am a single parent of 4) on a vacation and my transmission locked up on me. I had to have it towed back to Mesa to Cottmans and they fixed it for me. Within 2 weeks I was back at their shop because the transmission was leaking. This time I dealt with a gentleman named Tim. They had to order a part from Ford so it took longer this time!!! At this point I was starting to get pretty upset with them. It was the third time I had to bring it back and I had been losing out on work and taking my kids to school each time I had to have my van in the shop! The warranty doesn't cover a rental so I was having to get rides back and forth from friends and family!
For what you have to pay to get a transmission fixed-I think it should be done right the first time!!!
And now it is the beginning of April (6th) and I had to take it back in because it is shaking when it shifts. Having to bring my van into Cottman's for the forth time in less than four month is pretty upsetting and it surely doesn't look good on them. I would never recommend them to anyone!!! I feel they are dishonest, rude, a big ripoff and they like to take advantage of woman because they think woman don't know what it is all about!
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