Complaint / Review
Capital One Auto Financing
Auto Loan Paid Off but Car Title Not Sent for Months

I paid off my Jeep in November.
I am currently in Japan for the US Air Force, and can't call them every day. I have called about 7 or 8 times, and each time I get a different excuse as to why they have not sent my brother my title. I am sending it to him as it is easier to have it there than sent here in Japan.

2 weeks ago, they told me that it would be sent in two days. Last week my brother was told it would take 8 more weeks.

They were sent a direct payment from my bank. They first said it would take 21 days to clear. That was in December. Then they said they sent it to an old address, when they had an updated address all along. That was in late December. The calls since then have been the same.

Peter
Okinawa
Japan