I purchased a new Monaco Executive last July, trading in a Monaco Dynasty they had sold me 2 years before as a 40 footer. It was only a 36 footer. It had been wrecked and repainted and the paint started fading out soon after I bought it. It also had a bent front axel that was cupping the tires. I was not told it had been damaged. I tried trading with other dealers but no one wanted the Dynasty after they saw the paint in different shades.
The Executive was delivered to me at night on Saturday July 17 in New Mexico, without shutting off the engine, and I followed the driver back to Tucson and spent the night with the understanding that if anything was wrong or defective, it would be noted and taken care of on Monday. It looked beautiful at night and drove like a dream. One air conditioner vent (my wife's of course) had no air volumn. I looked at the clearance lights and they were all white when lit instead of being red and yellow. The Jake Brakes would not work, but we still loved it.
On Saturday some person came to give us an orientation on the equipment and almost none of the accessories would work. The batteries were dead and it would not start with the engine batteries. None of the electronics worked. When he showed the generator, it was covered in white dust and had about 275 hours on it and wouldn't start. The mileage was over 2,500 and was only supposed to have about 1,500. The passenger seat was totally in-operable and the driver seat had a screwdriver hole in it.
The sunshades on the door and drivers side would not stay down. There was damage to the cabinets throughout. The backup lights and docking lights, as well as a few of the interior lights were out. The automatic hose reel was bound up and the power cord reel would not operate. The mud flap was worn from dragging and was damaged from striking the trailer hitch. The day/night shades were warped from heat. The paint was scratched all around and the windshield had 6 chips in it. The navigation system would not work.
On Monday I was informed that the lights, mud flap, hose reel, engine batteries, paint scratches, electronics and generator servicing and windshield were not under warranty. It took me all week to make them replace the batteries, get the TV's to work, replace the mud flap and replace the lights and covers and get the power and water reels to work. They changed the oil in the generator but not the air filter. They reluctantly replaced the windshield and informed me that it was the second time it was replaced. All other items would have to be ordered. They repaired the Jake Brakes and cracked the dash cover. I left for home.
At home, the generator slide motor quit as well as the slide outs and I had to call the factory to get authorization for local service because my calls were not being returned from Beaudry. On August 11 I took it back to get the rest done and was treated hostilely. None of the parts were in they said but some of the repair work was done. I took it to Oregon and had the factory repair most of the items at the FMCA Rally. The passenger seat could not be repaired and a new one would be sent to Beaudry for installation as well as a new navigation system.
Upon returning to Beaudry, no seat was there according to their service man. He had ordered new map disks for the navigation system and installed them but it still would not work. I talked with them for 3 days trying to get them to either fix or replace the coach, or give me my money back. They responded that I would have to take a full years depreciation if they replaced it I finally gave up and went home.
Now, they will not even accept, much less return my call. I had to make an appointment for next April with the factory in Oregon to get the coach taken care of. They charged the factory 2 times for the PDI & never even did one. This was a supposedly new $432,000 coach. The factory said they thought it may have been a demonstrator because of the mileage and condition.
I have talked to everyone in authority and have been stonewalled. I have notified the general manage that I would file suit idf the remaining items are not corrected. He doesn't appear to care.
I am starting a web site and it should be online some time this week. If you would like to contribute info or have links to other dissatisfied buyers, please let me know. Ads are being taken out with all RV magazines with the web site. Being in New Mexico, it will take some time to file a suit.
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