The complaint ID 9734123 is being handled by the dispute center listed below. Please contact them with any questions. BBB of Wisconsin (Milwaukee, WI) 10019 W. Greenfield Ave Milwaukee, WI 53214 info@wisconsin. BBB.org Web: http://www.wisconsin. BBB.org answers to questions or complaints direct from employees at partner businesses you review CUSTOMER PROBLEMS SOLVED - Fortune 500 companies and thousands of local businesses partner with us to answer you YOUR REVIEW COUNTS - Ford Corporate Office Headquarters HQ One American Road Suite 1026 Dearborn, MI 48126 Corporate Phone Number: 1-313-322-3000 Purchased 2012 Ford Edge - SEL Eco-boost LOADED on the Recommendation of NEIGHBOR Mr. Tasch OF GENEVA NATIONAL CLUB AND PRIVATE RESIDENCES - Previous Owner of Tasch GMC Dealership - ELKHORN, WI. Financing was established by myself through Ford Financing. Sales person Kevin emailed me to my personal email at home while car was being prepepped for pick up next day. Hey lesa this is frankThis is the info that I will need. I spoke with jason we are using a ddifferent bank not ford so I will still need a full credit application to do the paperwork for you... Sent from my Samsung Galaxy S®4 — Original message — From: Jason Webster [email protected] Date: 08/17 10:05 AM (GMT-06:00) To: Frank Schmidt [email protected] Subject: CREDIT APP
Kunes Dealership took it upon themselves to change Lender. Never received conformation receipt of payment owed, due, where to send, if application was sent, etc. From Lender Landmark Trust Credit Union - also, Kunes Dealership after further review had me sign a document stating I was a member of Landmark Credit Union - WHICH I NEVER HAD NOR DO HAVE AN AFFILIATION. Phoned Dealer - Dan Kunes Direct - left multiple messages, never returned my call. Emailed ford company direct no reeply. REPLIED TO EMAILS SENT FROM FORD COMPANY Customer Service Inquiries FORD SENT Me AS A Courtesy Follow-up on Congratulations to your New-purchase NO REPLY AND EMAILS SUBMITTED TO DEALERSHIP WEBSITE WHICH I HAVE COPIES... Requested to Return Vehicle. KUNES COUNTRY AUTO GMC Manager "JR" invited me to come look at another car for purchase. Long story short - TRIED to sell me a 2011 Jeep BASE Model 60k miles. Offered me a trade of $24k for Ford Edge, Tax, Title, License for $875 and to Sell Extended Ford Warranty for $400 and a GPS Navigation device I could plug into car being that is was a BASE MODEL NO UPGRADES AND HE WAS SELLING FOR $28900.00 ON THE INTERENT - NOTING I HAD PURCHASED THE 2012 EDGE WHICH KUNES FORD HAD POSTED FOR SALE ON THE INTERNET $28900... Great i said, an even trade and would pay taxes, title... Have ALL of GMC Kunes Manager's - "JR'S" HAND written notes... Approved Financing of 2.49% = $500.00 per MONTH PER $5000.00 borrowed. *Brining in $8000 to Deal / Purchase. "jr" stated he was not concerned about making money on the deal - origninally invited me in at 9am friday to view 2011 jeep grand cherokee commander and sell inclusive $30k - tax title license out the door - understanding 2012 ford edge was 4wd which i was sold and told by sales person kevin at kunes ford. Jr viwed auto, determined 2012 2wd and i could not do deal at that price... Asked what i could afford per month, told him $300, he offered to sell me 2011 base jeep at $319.00 per month.in a whirl wind - i finally did the numbers in front of him and realized he tried to take me for $7000!! I confronted him with amount of loan, he told me not to worry about it, had to adjust numbers and sales price to build in warranty... Scammers— bait and switch! Jr - kunes gmc general manager, then went on to tell me i was a waste of "his" time... Went to knauz auto to purchase other car, general manager joe phoned dan kunes direct and requested he return his call - never had the professionalism to call him back before close of dealership. Kunes had the opportunity to make things right. Followed protocol to return / exchange car within days of purchase dan kunes - kunes country auto wisconsin. Kunes's actions confirmed - unethical, deceiving - very shocked and disappointed kunes dealership is running such a tarnished business. AS A LOCAL RESIDENT IN THE COMMUNITY - FRIENDS, NEIGHBORS ALSO CONCERENED SUCH UNETHICAL PRACTICES WERE PERFORMED WHEN HAVING THE OPPORTUNITY TO MAKE THINGS RIGHT.
If i do not hear back from ford - will follow legal protocol for assitance.
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