Complaint Description:
Co. Failed to honor my cancellation after their mistakes and lack of contact May 7th & 10th placed two mothers day orders to two seperate people. On the eve of delivery date (5pm) Teleflora emailed me stating the florist handling my order had run out and could not fill the order but that they, teleflora, had chosen a replacement. They failed to notify me of which order. I emailed them back asking which order and to state that no, I do not want them to choose the replacement with my money without my approval. They never emailed back. I called customer service 2 times to cancel order. Received a recording they were closed. No option to leave message. I did not feel confident at this point either order was going to be correct or sent at all. I sent an email cancelling both orders but they sent them anyway. Then they sent me a message saying they had made an error in sending me the email in the first place and the florist was able to deliver the requested order. I had already placed two additional orders in replacement of their botched service. I did not want to chance that either mother would not receive flowers on mothers day. They failed to maintain communication until this issue was revolved. They made a decision about my order and money without providing me with any options. They could have cared less about customer service. They have admitted mistake but refuse to refund my money. How many years have they been delivering mothers day orders and still can't get it right!
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