Took Possession May 1/04
Have had numerous problems some, which are small and not very expensive to resolve, Gulfstream will cover under warranty.
Others which are major and over $10,000 CDN to repair will not, according to Gulfstream be repaired under their Warranty. These include:
-Water in the roof between a layer of batt insulation and flex-foil insulation. We have had an independent assessment done of this unit and the Tech believes that the structure of the roof is the cause of the problem. This layer of flex-foil which is actually foil bubble wrap acts as a vapor barrier trapping the moisture in the roof. The roof is beginning to smell which is no doubt caused from the insulation beginning to mould. The added weight of the water in the roof area of this unit will eventually cause the ceiling panels to collapse.
We reported the ceiling making a lot of creaking noises to both the manufacturer and the dealer back in July/04
The unit was in the Dealer's shop for 4 weeks in September/04 and the roof area was never checked out.
Gulfstream (John Bruhn) is telling us that we never did all we could to control the moisture but we believe we have as we have ran a de-humidifier since the date of possession. Gulfstream on the other hand neglected to vent the exhaust fan above the cooking area. John Bruhn also told us that we never did all we could to get the unit in for repairs which is not true. We have e-mails dated back in May requesting service on this unit.
-We had a drain pipe from the washing machine come apart and our heated storage was flooded. We discovered that this drain pipe was never glued together. Not only was the storage area flooded but the sub-structure below it was as well. We dried out this area for 3 days with electric heaters but can now smell a musty rotting odor. Further to this, on November 8/04 when we took the unit to our Dealer regarding the roof, we discovered that there was still water trapped in the underbelly of the unit. This was discovered when we stopped along the highway to check our trailer as we always do on trips.
-Since the date of possession, we have had a sewer smell coming from the kitchen sinks and the air conditioner when it is running. We notified both the Dealer and Gulfstream of these matters but no one really seems to care.
-We ordered the unit with the Arctic Package which included 12 volt heat pads on all the holding tanks, we do not have these installed on our unit but have been told by the service manager, at the Dealership of purchase that they are there and they run on automatic thermostats that's why there are no switches. Out & out lie, there are NO heat pads on the unit at all.
We believe we were ripped off by both the Dealer and the Manufacturer Gulfstream as they are the ones that built this unit for re-sale on the Consumer Market and it is unfit for the purpose it was intended. We were promised before purchasing thie unit that it was excellent for year round use and are now being told that we can't use it for the 4 seasons. We were told that Gulfstream honored all their warranty and they never had any problems with it. So far everything seems to be a lie and we believe we were ripped off big time. We definitely deserve a refund on this product, if there was ever a "Lemon" built, this is it.
We would forward pictures, Lord knows we have enough regarding the problems with this unit, but how do you take a picture of a smell or of water in the roof if the roof is still closed up? Can forward other pics of the unit to those that request them.
Owned an Okanagan, should have kept it, best unit on the market.
Want our money back, all $79,900 of it plus the Tas, extended warranty coverage, Life & Disability and what ever else we paid for.
Caroline
Grimshaw, Alberta
Canada
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