Some time ago, I read in one of their advertising magazines that we would receive respectful and kind service.
So, (not a decision resulting from that claim) I went and tried to buy a Dell Laptop that was on clearance from $700 - gt; $550.
We got the box out of the cabinet, and I said up front that I just wanted the base product. I assumed that he would simply consent, or offer a product that we could just wave away, as there is no extra bonus in for him if we didn't buy anything extra.
He said something along the lines that they had a special offer going for some anti-virus software.
I simply said No, Thanks, but he kept insisting that I would get a virus without it.
After a bit of arguing about possibly installing a Linux distribution, or freeware antivirus (AVG or avast! For example), he dropped the subject, and we felt relieved to finally be going.
Then, after about three or four steps, he turned around and started offering the most expensive warranty they had avaliable, citing having me (12 years and below the avg height at the time, 14 now, and programming (as 3rd party) for Nokia's Maemo OS), would put the laptop at risk of being spilled on, "or something like that."
That really got me annoyed, but I kept my temper in check. I asked my parents, who were there at the time (we were buying the laptops (2) for my uncles), whether we had to put up with this, as the guy was still blabbering on.
We decided to leave the store, since we had wasted about an hour in there, and as we were walking away, I heard a stifled "Damn it!" and a slight bang of the desk.
The guy at the next Best Buy was much more cooperative (and helpful, too). When I said we just wanted to buy it as-is, he consented, and warned us that the software on the laptop was mostly trial (Office, etc.), and asked us if we were aware of it, and said okay.
We were out of the store in 10 minutes.
My main point is, Best Buy needs to have a standard of attitude for employees, like Apple does with it's stores.
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