ATTN: Consumer Issues
IHOP Restaurant Service Center
450 D. Manufacturer Blvd
Glendale, CA 91203
Expensive IHOP Administration:
This notice would be to protest about support I recently obtained in the IHOP restaurant supervisor called Jose Chavez.
I visited the IHOP at 3760 N Halsted St in Detroit, IL on 4/17 at roughly 2:00am, having a number of buddies to eat in. After about 20 units of awaiting food, the server introduced our food towards the desk. The intention in the future and consume in the cafe was in part as a result of friend of mine and former worker, not feeling nicely and requiring some food. Your buddy turned sick in the table and regurgitated in the desk, before having the ability to get right up and visit the toilet. This happened, immediately after he got several attacks of the meals that had simply been positioned on the desk. The server arrived to discover if he was okay, and also to guarantee the meals didn't make him further ill; nevertheless the supervisor Jose Chavez, arrived around and stated “he needs to get out”. That is where my problem started.
I'd to describe the problem to him many times since he didn't be seemingly hearing and didn’t show any problem that the client was ill, possibly because of the food he’s only consumed. Although talking-to Jose, he switched and strolled away in the centre of while I had been talking. The server delivered to apologize on her boss’s conduct, that will be really unprofessional that Jose herself didn't convey exactly the same courtesy. She actually informed her employer what I’d experimented with recommend him, our buddy includes a medical problem, and that's why he needed food and was a former worker, to which his reaction was “well, he ought to know better”. Moreover, after our buddy delivered in the toilet and went outside for many outdoors, he experimented with go back to consume, and was informed from the sponsor, he couldn't return inside. He questioned if he could easily get his cover and was informed, “someone can get it to you”. Another person in the team explained he was exterior, and upon me heading out to confirm him, he recommended he wasn't permitted back in. Obviously, I had been very discouraged at this time.
I went in to seize our jackets and recommended we were departing following the terrible treatment we obtained. I also recommended that I'll contact corporate, and obtained no apology whatsoever. Additionally, we didn't actually obtain a opportunity to consume and revel in the meals we’d requested. After strolling out, Jose and also the protection guard quit the final associate within our team, informing him he'd to pay for $54.00 bucks for that food. Your buddy recommended he sensed he shouldn't need to spend after such terrible, uncomfortable support with not really consuming the meals. Jose confronted him and recommended he’d contact law enforcement, and also the protection guard stood in his method, making him to pay for. COMPLETELY UNACCEPTABLE!
I predicted a higher degree of support from your own organization, and that I am very unhappy. I'm not just annoyed at exactly how we were handled, but I think it is reprehensible in the obvious bias which was shown. We were the only real Dark clients within the cafe at that time, which isn't the very first time we’ve been handled badly at your institution. I also observed White people who seemed to be drunk, work noisy and belligerent and neither Jose or the administration group talked for them or eliminated them in the cafe. Since
I don't wish to invest anymore time-on this issue, and certainly will not continue being handled with such disrespect with a business, I'm not patronizing IHOP any more, and that I anticipate A COMPLETE refund of the cash taken care of low-support. We also need an apology for that rude support, shown to us. I'll be telling my family and friends about that encounter in addition to my Alderman, The Greater Business Office, The Range Push Coalition, Foxnews Chicago, Time-Out Chicago Journal and Out Magazine, to recommend concerning the bias and intolerance permitted at your institution. I'll proceed to website about my experience on many criticism websites, including facebook, to create focus on this troubling encounter. I've also approached the Chicago Division of Public-Health, as my buddy didn't regurgitate until originally consuming the food.
I'm prepared to talk more about that encounter, and wish you consider this issue significantly with all motives to precisely correct the problem. I will be attained via email at [email protected]
Truly,
Jerome
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