I am not sure as to how this company gained access to my bank card.in August '09 a charge in the amount of $79.00 appeared on my statement. I called the company and they insisted that I had "ordered" their coffee service. I asked them to cancel any service that had been ordered for me. They told me that the first shipment of coffee had already been sent out. The rep that I spoke with told me when I received the shipment to simply send it back and at that time they would credit my account. When I received the shipment I sent it back and after several weeks with me calling almost daily, (when I was able to get through) they finally did indeed credit the amount back to my account.
This past Friday, November 27th, I was checking my balance online and noticed that this company had once again charged my account $79.00. I called the company and got a recording that simply stated that all customer service reps were busy and that I needed to call back at a later time. I had to go to my bank, complete forms and basically swear out an affidavit that I did not authorize this company to withdraw funds from my account.
Today, Monday November 30th, another charge in the amount of $79.00 appeared on my account. I had to go back to the bank, go through the entire hassle again and this time cancel my debit card. This has been a tremendous hassle. I have tried numerous times throughout the day to call this company and all I get is a voicemail stating that all customer service reps are busy and then the call is disconnected.
This should be illegal and there should be laws that make it easier to prosecute companies and individuals that do this.
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