I ordered in Jan about $30.00 worth of food so my mother wouldn't have to cook when i left to go back to work in another state. So i ordered the spinach and mushroom omelette where it says fresh spinach which i received at another time at another IHOP with my mother present. Anyhow this time they were wet and brown and not fresh.
I also ordered the Nutella Crepes which on the picture showed it as being rolled into three crepes with nutella stuffed in it along with fresh banana and topped with whipped topping and strawberry topping.
I got home and it had only two and not three crepes and they were folded into triangles as it is with the european breakfast. And had only a small dap of nutella and not filled and had only three slices of banana.
I emailed them of course and told them about this and even took a picture of the nutella crepes to show how it was.
As of today no reply at all from anyone from IHOP about this at my residence in calhoun nor here where im at now.
Here are the emails i received:
April 14
Thank you for taking the time to contact us again concerning your experience at the IHOP in Calhoun. We are sorry to learn that no one has contacted you yet regarding this issue.
Your concerns have been forwarded again to the franchise owner of your experience in this restaurant. We are confident that the franchise owner or their representative will be contacting you shortly.
If you would like to contact us again, please refer to Service Request Number 274466 so any of IHOP's Guest Services Representatives can properly assist you.
Thank you for keeping us informed.
Sincerely,
Abel Ojeda
Guest Services Representative
IHOP Restaurant Support Center
Feb 26
Thank you for taking the time to contact us concerning your experience at the IHOP in Calhoun. While it is always disappointing to learn that we have not lived up to our guest's expectations, it is invaluable to receive feedback so that we are able to continually improve our level of guest satisfaction.
We are sorry to learn of the difficulties you encountered at this location. Please be assured that the matter will be shared with the proper individuals to address your concerns.
I have forwarded your concerns to the franchise owner regarding your recent dining experience in this restaurant. We have every confidence that the franchise owner or his representative will contact you shortly. It is our hope that you will once again allow us to earn your patronage.
Thank you for keeping us informed.
Sincerely,
Marcia Gettings
Guest Service Representative
IHOP Restaurant Support Center
Good to see that IHOP doesn't care. Me being from europe that looks great to see how some people here are.
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