Terrible customer service, they never get an order correct. I go to the drive thru at least once a week, I order two large hot tea's, I explain to the representative taking my order (repeating it twice) how I want them, tea bags, creams and suger on the side. Not once have they ever got the order correct. They put the tea bag in and sometimes the creamer and suger at the same time, they say they try and help the customer out so they don't have to do it. Well any person with any common sence knows that you do not make a cup of tea putting the bag, creamers and suger in at the same time. Today, as I got to the window the representative had a hot tea with the bag in it and and ice tea ready for me. I explained for the third time what I wanted, they were not happy with me and told me to pull forward and wait for my hot waters. Five minutes later I went in to get them, so for two hot waters it took over fifteen minutes, at a drive thru. They have also gotten my sons order of as double hamburger plain, wrong 4 out of 5 times. As sad as it seems I now wait at the window when I get the order and go through every burger to make sure it was prepared how I wanted it. I've also had the same issues with the McDonals in Highland MI.
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