Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Boneheads Grilled Fish & Piri Piri Chicken - Dangerous food handling procedures for customers with allergies - Lazy unresponsive staff who steals money from customers Ripoff. #195211

Complaint / Review
Boneheads Grilled Fish & Piri Piri Chicken
Dangerous food handling procedures for customers with allergies - Lazy unresponsive staff who steals money from customers Ripoff

This restaurant caused me to nearly have an anaphylactic allergic reaction due to their lazy employees. On Friday 11/17, I ordered grilled fish with pineapple salsa. The server incorrectly brought me fish covered in mushrooms, which I am deathly allergic to. I explained how seriously allergic I am to mushrooms and asked the server if she could please bring me my correct order.instead, the server went back to the kitchen, attempted to wipe off the mushrooms, and then put the pineapple salsa on top. When the food was returned to my table, I noticed that it was the same exact piece of fish that had the mushrooms on it previously — they had even left a couple of mushrooms on the plate out of further laziness. Had I not noticed this, I could have become deathly sick due to their actions. The server took the food back again, but this time never returned. Having already paid for my food plus the tip at the time of order, I finally approached the cashier to ask for a refund since I never received the correct food. Some guy who mumbled that he was the "supervisor" refunded the cost of the food only, and kept the tip! I mentioned that I had paid more than the amount he refunded to me, and he said "well we don't refund our tips." Well, considering I got neither food nor service for my tip, I feel that they did not deserve to keep it. At any rate, I will never return to this restaurant which purposely put me in a potentially life-threatening situation, and doesn't know the meaning of customer service. I warn anyone else with food allergies to avoid this place due to their food handling issues. Even when they are aware of a customer's allergies, THEY FAIL TO TAKE PROPER PRECAUTIONS BECAUSE THEY DO NOT CARE!


Offender: Boneheads Grilled Fish & Piri Piri Chicken

Country: USA   State: Georgia   City: Roswell
Address: 660 West Crossville
Phone: 7706506770

Category: Cafes, Bars, Restaurants

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