Hi, I took a friend to applebees tonight after he had helped me move all day. I go there about 3 times a month. Sometimes i eat and sometimes have drinks with friends. The food and service have always been great. Not tonite! Amanda was a awsome! Problems started with my food. A 7 Oz. Sirloin add mushrooms with 2 sides and a roll. My steak was the toughest one i ate in waco tx! I am not lying one bit. No mushrooms. Another server tall blonde short hair did not get her name. I voiced my problem with my food. She says I cant help you, but i can take your friends plate. Thats 1 st complaint. I asked to speak with a manager. My 1st mistake was i did not get his name. We were so tired. He had me another stk made. No mushrooms again. Same problem with stk. I asked for to go boxes for my salad, potatoes, stk, & cold almost frozen roll. He gave me 1 small box. I voiced my dining problems again with him. No one working there seem 2 care except 4 amanda. Time was 8:40 mon 2/1/10.38.95 was our total bill. I had been charged 1: oo for my salad. I said my meal came with 2 sides. Yes, i was told but salad is a sub. No one told me that when i ordered. Manager did not offer to take some off the bill or let me place another order. I felt offended, and embarssed in front of my friend. I bragged to him about applebees. We could of ate anywhere and waco has some wonderful resturants. I wont ever go there again or take my 5 brothers, family from out of town. 3 differnt states. None of my friends. We left 4 stopped in to a small bar who i am friends with owner. I said something about what we had gone thru. Kathy said for her bday jan 11 8 people or so they served all their food. Then told her they were out of what she ordered and were not allowed to serve limes with the mariaritas! But the chicken had limes on it. Thats is not in texas and does not make sense. They did take a small amount off her meal. I am very dissapointed and my opion of applebees is negative, negative. I want to let coorpoate office know my experience and voice. I am a waiteress for I-hop and no customer would have gone thru that and ours managers would never have let customers leave or let this huge mistake get to coorp. Ears. Customers are always right. They insure we make money and if they leave happy welcomed and enjoyed a great meal. They will b back. Word of mouth good or bad gets told. I-Hop has a wonderful t-bone. Applebees come try it! You will be welcome satisfied and maybe see how customers want and deserve to be treated.
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