Complaint / Review
Citi flex account (citi bank)
Increased interset rate from 7.9 to 29.9%
I have been with citi bank for over 5 years and approx. 3 years ago they closed my account for no reason, they stated that they stopped offering the flex and closed my acct. Never late on a payment until i had to stop my auto pay with them and all my creditors because of fraud, I was late by 2-3 days 3 times and without notice or any calls from them until now, telling me that my interest rate went from 7.9% to 29.9% and that i now i owe late fees. I asked to talk to someone in charge, when i got someone on the line they where no help, they stated that the acct. Was closed and they cant decrease the interest rate, i stated that if that was so then how did they raise it. He said we can raise it even if you are late by 1 day... Help.
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