In January I had a zero balance on my Citi credit card and received an offer for a 3.99% interest rate until paid in full for balance transfers with no transaction fees. I used this transfer to pay off $8,200 from my other credit cards. I set up my Chase Billpay to pay $250.00 every month, approx. 3 weeks before my due date each month. My minimum payment was only $95.00 per month. In May I made my May payment, and on the statement closing date of May 23, my June payment was posted also, causing all other payments from that point forward to be 2 days late.
This was not discovered until August, approx. $1,800 in late fees and a default interest rate of 20.22% later, because somehow, without my knowledge, I was switched from a paper statement to an email statement. I have numerous credit cards and had not noticed that I wasn't receiving this Citi statement.
I called the customer service number and explained what had happened to Lisa. She credited $722.00 of the last 6 months and changed the interest rate back to the 3.99% rate. She advised that I had to contact the other Citi Bank customer service to get the other $1,000.00 credited, since she could only see 6 months of history on her computer. I sent 1 letter and 3 faxes in the next one and a half months to the number and address I was given, with no response.
I called again today and was advised that they would not refund the other $1,000.00 because they did not have to. They are not disputing what I have stated, because I have the statements to prove it and so do they. I understand that I should have noticed earlier that I wasn't receiving statements, but that does not justify them charging over $1,000.00 in fees and default interest. I guess Citi Bank doesn't need to keep good customers. If anyone can suggest any type of recourse or other contact numbers, please email me.
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