I want to complaint about the poor judgment and bad treatment received by Racine N. Flores Personal Banker NMLSR ID: 820549 from the 120 W Nolana, McAllen, TX 820549 branch.
She doesn't have the first notion of what it means customer service. It is a shame that people like her has contact with the customer.
I have seven account with you including two business accounts. I ask her to notarize some paper for my company and she declined to do notarize one because it was for my partner who was there but did not had a Well Fargo account. If she thinks that my partner was moved to open an account in your bank she doesnt have the slightest idea of the reaction she created. On the contrary if she had comply she would have created the opinion that the bank was a friendly one.
I am really disappointed and very insulted on the way I was treated. The following is from your Vision and Values. Maybe she should read it again.
Every Wells Fargo team member has one thing in common. We all work for the customer. Every day, our customers say to us, Know me. Know who I am. Know what I need. When I come into the bank or go online or use your phone bank or ATM, have all my information there about my accounts. Dont ask me the same questions over and over about information you already have. Dont transfer me to someone else who might do the same thing.
They say, Understand me. Understand what I want to accomplish, understand my goals. They say, Appreciate me and all the business I bring you. Treat me like a friend. Thank me. Reward me. If I give you more of my business, then give me a better deal and keep up your great service. Everything we need to know about a customer must be available easily, accurately and securely, as fast as the best internet search engine.
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