Dear Wells Fargo;
I have been a customer with your bank for about 8 years, until just recently closing all of my accounts and switching to a local credit union. I am writing an open letter to you and will be posting this online as well for anyone who cares to read it.
Your customer service is, hands down, THE WORST I have come across in a major corporate company. And I am not just referring solely to banks; I am referring to any large company - such as AT&T, Comcast, Verizon, Bank of America, etc.
When a customer service representative tells a customer that they are going to do a certain thing, said action should be notated and followed through. And when the customer calls back to follow up on said action that was NOT completed like they were told it would be previously, they should be treated with respect and not brushed off just because their account has been recently closed. I do not bank with you anymore, and you can be positive I am going to tell my friends and family who do about your negative and unprofessional behavior.
Wells Fargo may be a massive company, and obviously one angry customer does not matter to you – but with so many other options for people to choose when it comes to banking, perhaps you should be a little more concerned with your customer service. You certainly will never see a penny of my money again.
~Sincerely,
An Ex-Customer For Life
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