Complaint / review text:
I'm a relatively environmentally conscious person who wants to save some money too.
So I enrolled in online statements for the checking accounts I have with Wells Fargo, which reduced my monthly service fee by about $8 per month.
I didn't realize until I reviewed my first electronic statement that Wells Fargo conveniently leaves off the most important information on a checking account - the check images themselves!
The paper statement includes images of all checks written, but the online version leaves them off.
Wells Fargo explains that the images are available for download off their website, but if you write hundreds of checks a month, this could take hours to download each individual image.
* do not sign up for online statements *
It appears to me that Wells Fargo purposely withholds information that you might want or need in the future to make it difficult for you to leave Wells Fargo in the future. If you close your checking account and need an image of some checks for an audit... You might be surprised at the cost for that service!
My call to their level 2 customer service team only gave me more scripted blather about how "customers don't want all that information on their online statements."
Shame on Wells Fargo for purposely withholding MY OWN information! Shame on them for not automatically including this information on the online statements - a service that they try to force on you nearly every time you log in.
This is one of those small annoyances that make people absolutely hate banks like Wells Fargo.