I received a mortgage committment letter from ResMac July 27. I was under contract and delayed due to a seller issue. Once this was resolved we were ready to close. Two days before closing I was denied the loan due to non sufficient documentation of rental income.
This company had this information on day 2 of discussing obtaining a mortgage. 4 months later I was denied. They not only did not honor their committment, but they were non communicative and rude to both myself, my agent, and the listing agent. My loan officer ignored all phone calls and emails from me when they knew the loan was denied. We only found out about the denial by calling the branch manager. This same branch manager was also rude and hung up the phone on the listing agent among other things.
Besides losing 4 months of my life on this I also now have 2 weeks to find a place to live and my earnest monies are in jeopardy because of their actions.
I would run not walk away from this company.
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