First we got a call telling us they were reporting us to the credit bureau for not paying a bill. (It was 3 days late). I called them back after checking my bills and found I did not have a statement to pay. They agreed to waive the late payment fees because they admitted they had not gotten all the bills out "due to the change over" (whatever that was). I told them I had gone on the Mastercard website and there were no statements there. Also, I could not change any information about me except my email address so if I moved, I could not update my account.
I asked that they fax me a statement so I could write a check that day. They said it would take 5 days to fax me a statement. I said forget it because snail mail would get here sooner... But they promptly faxed me a statement and I wrote the check.
US Post office has reduced the pick up times so they did not get my check in the mail till the next day. So 3 days later, the collection calls from Fifth Third Bank started. There have been 6 calls today. 4 this evening. I think that violates the Federal Law (Fair Credit Reporting Act). I told them the check was sent and the fact it was late was THEIR fault for not sending a statement. I have stopped answering the phone.
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