I balance my check book every single week on the internet at BB&T's website. Every week it has been fine, within $1 to $5. Well, last Friday I went by to get $33.00 out and they said i was over drawn. Over a $14 plus $32 NSF fee. Well, according to my check book, I had $67.00 in there AFTER taking the $33.00 out. I knew it couldn't be right... Everything in my checkbook is everything that they have. Everything had cleared.
But, the week earlier my brother in law was complaining that he had over drawn and the funny thing is, he's had his account for 2 months and have maybe written 2 or 3 checks and have put in way more money than he took out, it was plain to see. Well. To top this off, I didn't have time to argue over $14 so, 2 hours after the account overdrew, I went in and deposting $1050.00. Well, WHILE I was there, a family (entire family) was in that same branch and I heard them complaining to a manager that they had never overdrew like this and demanded an explaination. (I was thinking, hey me too).. I told the teller that I always check my account online once a week... We made the deposit Friday Morning around 10 am and was assured the money would show up by midnight Friday. We went out of town to visit my mom who has breast cancer and went to a Wal-mart on a Sunday (2 days later) and it said our debit card was invalid.
Yesterday, Monday, October 11th, I went online to check the balance and to see if everything was back to normal. I log in, and all I see is my mortgage account. They had removed my checking account so i could not see it! Well, today I called the 1-800 number to check my account over the phone and it said it was invalid! (it better not be invalid, I just put a thousand dollars in there).. So i call customer support. They said my account was blocked, including my husband and I's debit card. I said WHY? She said she seen a overdraft. I said Lady, it was $14 and that was last Friday. Why can't I have access to my OWN MONEY? She said, well I"m showing a balance of $1025 and I said, yes ok??? Well why can't i Use my debit card or check my account balance? NO answer was given other than sorry we can't help you.
Why am I upset? First off, If you have a positive balance and you paid the NSF fee, then why the hell can't you use your debit card or check your account balance online... (5 days after the event) I think its' a sly way to keep you from knowing what is going on in hopes they can sneak another overdraw on you to collect the fees. I'm going to the bank in the morning and telling them i'm moving BOTH my checking account and my mortgage account to another company. I suggest never using BB&T. There are way to many odd happenings (just look at this website) and I don't trust them. ITS MY MONEY and I have EVERY RIGHT to know what is going in and out of it!!! How dare they take that option away from me! This is cosumer abuse!
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