Sent: Friday, August 20 8:35 PM
To: sales@correo. Univision.com; mail@oag. State. Va.Us; russell. [email protected]; consumer@miamidade. Gov; recording@miamidade. Gov
Cc: [email protected]
Subject: latin card plus fraudelent activities
I called their 1.800 # advertised on tv when phone customer service agent told me on several times that this would be a credit card with 0% and also that I would have 3k credit line.
They stated that this would be a visa. I asked many times if this would be the case and it was by far the truth, they told me that I would get via FED EX a visa credit card.
After calling several times and everyone telling me the same thing over and over again, that this would be a credit card with a 3k line of credit visa I had no problem with it and agreed to give them an initial $300.00 deposit. They did not disclosed any information about what this really was.
I have brochures that say thay are affiliated with Jiffy Lube. AAMCO, Menieke, Maaco, Carnival and Universal studios. I than called their legal department to find out if this was true. And they all stated the same. They were in no way affiliated with Latin Card PLus and they did not endorsed anything for such company.
I was advise to contact the District attorney since this sounded like fraud. I wonder! How can people be so dishonest about everything to make a sale. If you can help with this matter I would greatly appreciate it. I 'm also copying the e-mail that I have sent all the companies legal departments as well as the General attoney in Washington DC. To see if legal actions can be taken agains latin card plus for
A. Telling me on the phone over and over again that this was credit card with 0% interest rate,
B. Not disclosing anything about what terms of this card was
C. Taking a $300.00 deposit based on lies.
This is theft, latin card plus assured me that what I would receive on the fed ex package a credit card with a visa logo with a 3k line of credit.
My name is Luis Axxxxxxx
On 08/16/04 at 6:46 PM I called and spoke with Oracio at 1.800.473.0640 I asked
What were the terms and conditions of this card? He explained to me that this a program is design to help the Spanish community and that this was a credit card with 0% interest for one year. I called several times to ask if this was a credit card with 0% for one year. He also took all my personal information SS # work information and also work related information. Just like a credit card company would
A. This would be VISA credit card
B. It would be a 0% for one year.
C. And a 3k credit line
On Wednesday at 12: pm I received a package with brochures and a catalog stating information not pertaining to credit card information.
At 12:30 I called the 1.800.473.2423 to ask about details and what this information was, and alsoto ask why was I assured that this was credit card when is not, a male operator than told me that I needed to active the card and that if I did not they would not be able to help me. I read in the back of the card and it stated that by signing their credit I would agree to everything thy were asking me to do. I called back the original contact number of contact 0640 and they told me that they could not help since they only took calls to process the information. At 12:45 PM I called back, a customer service, an agent picked up the phone and told me that she could not help me until Monday do my information been processed trough the system when I asked for details she A. Be came upset started to scream b. She than told me not to call her and hung up the phone. This is after I sent only after I told her that I had given fed ex the $300.
So far all information received has been incorrect and have gotten by far the worst customer service that I've ever encounter.
I 've called the legal departments for, Jiffy Lube, Ammco, Meineke, Maaco and Carnical Cruise and they have confirmed that they are not related to Latin card plus. I have also called the state attorney and sent all documents of this entire transaction. I'm now in the process of seeking legal advise and move forward with this.
They also did not disclosed that there would be a $240.00 dollar fee if I needed to cancel.
I got this information at 1: PM it's now 4: PM and no one has called regarding this matter.
I called at 4:47 and they also told me at the call center (0640) told me, just so that I would not waist their time, that the informations is as follows,
I have to make a purchase, than within 30 to 45 days they they would send me a card with a visa logo on it.
I called again their customer service department told me that their lines were down and I needed to call on Monday.
I read their disclosure agreement and no where does it state that I"ll receive a card with a visa logo and this would have a 3k credit line.
I called all the companies and they have all stated that they are not affiliated in any way with this company.
Luis
alexandria, Virginia
U.S.A.
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