After my grandsons had come and stayed with me for a long holiday weekend, I noticed that my computer was acting goofy. It was taking a very long time to start and wouldn't go to my news website. Every now and then I would get these pop ups asking me to purchase this form of virus protection. Knowing that I already had it, I opted not to purchase this one.
My husband then called a Easy Tech technicians at Staples to come out and fix it. The technician showed up 20 minutes after their "one hour window." When he finally did arrive he found that we did indeed have a virus and would need to have it removed. We had the young man here for about an hour and a half when he finished. We paid and he left. I didn't think to check his work and didn't end up using the computer for a day or two. When I did finally turn it on it was the same thing. Slow to start, slow to use the internet and now it wouldn't shut off. I was now getting pornographic material popping up on the screen every so often.
I called the technician back at the store back and made another appointment for someone to come out again. When the second technician arrived he mentioned that we'd have to pay another "visit fee". I objected because we had already paid them for not fixing the problem originally. After some discussion he left and we still had a bad computer. My husband mentioned maybe we should just buy a new one. My daughter then suggested calling someone else to fix the 2 year old Dell.
My daughter looked up a few companies and called around and priced what it would cost to have someone fix it properly. After a few calls we decided upon secure remote support. They only charged us $79.99 and told us that if they couldn't correct the problem that we didn't pay. What a deal! And they were available to fix it right away over the internet so that I didn't have to wait for another appointment. The technician that helped me was very kind and understanding and... Willing to explain things to a non technical person. I know from now on who I'll be calling for my computer needs in the future secureremotesupport.com. Think long and hard before you hire any of the technicians at staples easy tech to repair your machine.
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