Usacomplaints.com » Business & Finance » Complaint / Review: PNC Bank - Customer Service and Policies. #867631

Complaint / Review
PNC Bank
Customer Service and Policies

PNC - Dishonoring seniors and recently left.

If you should be aged, dump PNC.in case your parents are aged, desire them to do this. Our 88-year old dad (living individually near Pittsburgh without any household regional) had the experience to take-me to some PNC department in March and include me to his consideration.in June he smashed his knee. The ambulance got him away and he never noticed his house of 54 years again. The damage led to a number of operations, hospitalizations, and problems that eventually resulted in his passing in December. Therefore in July, I instantly needed to get presence on his (limited) funds and spend his expenses. PNC was horrible on many occasions. 1) directly after we closed the record that registered me towards the consideration, we requested to get a copy of it. “Sorry - Not our policy”. Huh? We'd to claim using the team for one hour to obtain a backup. The worker needed to create a phone to ‘higher headquarters’ to obtain agreement. For more than 50 years, including 25 within the Military, I've never endured a rejection to get a closed record. Essential doc - fine-print with problems, procedures, and responsibilities – our social security figures, our signatures: and we don’t obtain a backup? Why? Is there an insidious plan to permit them the capability to refuse the document’s lifestyle if it fits their requirements? It had been a relaxing encounter. Our bad dad experienced so humiliated for pulling me in to the clutter. Our appointments with Father were restricted and period was valuable. Therefore, inclusion for the incomprehensible administrative problem, PNC robbed people of quality time together and reduce brief our experiencing an area playground. 2) PNC says you are able to obtain 6 decades of claims on line at no cost. NO - not the case when this era contains period with another lender that PNC swallowed-up (National City – 2008). Father (whilst in the clinic) needed to purchase regular claims at $5 each to accomplish the six-yr ‘look-back’ interval for his Medicaid program. 3) Father died in November and so not permitted maintain his January Social Security cost. I informed the SSA before Jan. Observing that SS checks are released from the Treasury Division, also it may take many months for Treasury to ‘get the word’ in the SSA, I had been recommended to demand that Dad’s lender ship back the January and any potential SS assessments. I visited a PNC department and informed them what I had a need to achieve. It seems that I'm the very first person ever to create this type of demand. I patiently explained the problem. Lastly it sank in. I believed there will be a regular and easy type to complete.incorrect – I'd to organize a notice. After many iterations of the notice (published while in the department – significantly towards the irritation of the financial institution worker), it seems I ultimately supplied adequate depth, history, and intention to meet up PNC’s demanding requirements. I thought “refuse SS check – receiver deceased” might have been sufficient. Dang – I forgot to request a duplicate of the notice; that may have already been fascinating. 4) After Dad’s demise, I proceed to check the bank account on line and create remains as essential to guarantee his suffering responsibilities are compensated through automated breaks he set up (for home and car insurance, and gasoline, water, and electrical tools). This can proceed till I will organize the purchase of his vehicle and home. (incidentally – I'm the court-appointed executor of Dad’s property.) Three months before, WITHOUT spot the consideration vanished from on line presence. Are you able to picture this happening to some surviving partner? No notice – No concept providing me-any indicator concerning what occurred – No indicator concerning ways to get the problem set. Nothing within the mail or mail. No telephone call. Poof - eliminated. Stress – thinking if expenses with automated breaks are likely to jump. I approached an on line advisor to get a talk program – No price; he'd no expert and handed-the-dollar. Very little aid in the 888 customer support quantity (having a customer satisfaction consultant) – That program was really uncomfortable. The repetition guaranteed to deliver me a FLAG within 3-5 times for me personally to improve entry; the FLAG hasn't appeared. Therefore, if you should be aged, eliminate PNC while there's still time. It'll be worth the full time. Your lender must be the least of one’s concerns throughout a period of reduction. It will not function as the best supply of tension. PNC has broken my dad. Father fought Japan Empire. Their boy is dropping the combat Imperial PNC.

I appointed a lawyer to steer the procedure of probating Dad’s May. Area of the procedure demands starting a bank account – a brand new one within the title of the decedent’s property. I've not worried to inform the property lawyer concerning the issues I’ve had with PNC, although he was conscious that Father and that I have a merchant account there. I assumed the lawyer might create the property banking account with PNC. And obtain this – THERE'S A PNC DEPARTMENT STRAIGHT NEXT DOOR FROM HIS OFFICE! I'll not feature any remarks he might have created about PNC, and I’ll allow you to attract your personal summary in regards to the following: He (a skilled, qualified, and careful property and probate lawyer) CHOSEN ANOTHER LENDER! The PNC establishment must walk out company. Sadly Father continues to be utilized like a bill-payer due to their shimmering headquarters within the ‘burgh (and that they are able to begin to see the simple home by which Father was created.) Arbitrary rules, bad customer support. They'll perform any technique imaginable. ELIMINATE PNC while before it’s too late.


Offender: PNC Bank

Country: USA

Category: Business & Finance

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