I helped some of my friends prepare their taxes and suggested Account Now cards. Most of them had trouble getting the cards in the mail and had to call to get new cards sent out while refund already at account now.in the meantime, I loaned them money until their cards came because they were upset about their refunds. When the cards came they gave the card to me with the pin to get my money back.
So I used the cards for about a week at ATM to get 300.00 day (which is their limit) all of a sudden they suspended all four cards with over 15,000 on them and this has been three weeks ago. All documentation have been faxed (notarized) and they will not return phone calls, won't give information and no one will help. Have called FDIC and they are getting many calls a day in regards to Account Now. The next step is to get an attorney - anyone needing address (since they will not give it to you) it is 2603 Camino ramon ste 485, san ramon CA 94583 and phone number to so called risk dept is 925-498-1800 - VP of risk management is Shelley Ropolo -
I would suggest getting an attorney and suing them. You can also file a report with state attorney general and Consumer Finance Protection Division, and with FINCEN - with new technology wouldn't you think they could get a person on skpe or something and see their face against the drivers license submitted along with social security card. I never heard of a bank keeping a person's money - At least after 48 hours it should be returned to sender to verify. It is not their money.
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