Account now has kept my sons $8000 tax refund. The money was deposited into his brothers account for which his brother authorized. Accountnow requested that we fax in ID's ss cards, w-2's and notarized letters. We did all that however the fax number they provide to their risk department is no good. I have the fax confirmations with code NG where i faxed from my job. Apparently my son called to check the balance and account now said the balance was Zero. My son asked where his money went and they said " we dont know maybe you spent it!" how the hell can you spend money on a frozen account. This place is a total scam. Ive notified FDIC, BBB, The federal reserve and The attorney general. I plan to take this to FINcen which is the US Treasury's Financial Crimes Enforcement Network. Since no one else will listen or follow up something needs to be done. This company has 400 complaints for holding peoples money hostage. Most have never recovered their funds and they were not ever sent back to the IRS. They are using our ID information to create new accounts in our own names. Different card numbers same routing number. They then freeze our funds and transfer the remaining money from the frozen account over to the new fraudulent account this way if its ever traced they get away with it because the account is in our own name. This is the only was i can see these people getting away with this. Think about it. It makes alot of sense and why all of a sudden is the account now zero balance. Where is the money going. They have to leave a paper trail. You got it. It goes back to us. A fraudulent account that we are unaware of created with the info we faxed over. This is so wrong and they need to be reported. I am asking everyone who has the same problem to contact FINCEN. They investigate things like this. If enough people complain and report them they will have no choice but to investigate. PLEASE go to FINCEN online and file a complaint..
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