Ihad 500 dollars in my serve account, that came in as a refund from Costco. Duringthe first week of February (2nd or third Feb.) i requested withdrawal in theamount of 536 dollars from my serve online account into my Citibank checkingaccount, through their website (serve.com), after the request was made i gotconfirmation notification on the screen and it also said that the money will bedeposited in my account in 2-3 days. 2days passed, 3 days passed, 4 dayspassed, 5 the day passed and i kept checking my Citibank account to see ifmoney was deposited by serve.com or not. I was disappointed not seeing anymoney into my account. So i went on serve.com to log into my account and tocheck what date did i make withdrawal request. Iwas furthermore disappointed to find out that serve.com wont let me log in andgave me this error message " your account has been blocked plz callcustomer service. I needed the money to pay bills etc, so i called up customerservice on 15 th Feb. To inquire whats going on. Customer service said "we don't know, whats wrong with your account, let us transfer you" iwaited approximately 20 minutes before someone came on phone to tell me that ill hear from serve.com thru email or a phone call by 16th or 17th feb.
Iwaited and no email no call came through. And since then i was calling everydayjust to get this response you will hear from serve.com very soon. Its, my money and i think i do not have to go through all this hassle to recover mymoney. Serve.com clearly failed to contact me for any delays in funds transfer, account block or any sort of communication. And this has caused me furtherloss, because my bills are late this month and I might have to pay late feefines all because of serve.com and i m still waiting on my money or to hearfrom them.
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