To begin with, I never desired CPS to handle my account, I had been with Fireplace lender and CPS bought my account. This lender has TERRIBLE support, very first time I named I'd no details about my consideration being when I had never handled that lender before, the very first person I spoke to attempted to obtain me off the telephone informing me to obtain my bill info and call-back, after informing him I merely didn't have it of course if he might appear it up he'd a frustrating sigh and searching it up and explained I have to make certain I've this data before I call-in as though I'd anyhow of actually having it.
Anytime I've named they've simply had terrible service after terrible support, they enjoy to piss off their clients. I reduced my bill recently, I had been cited $1,930.70, they billed me $1,972.70, merely a $42 distinction therefore no huge package but I tried calling them about that and MY-GOD the woman I spoke to simply did not wish to cope with me evidently. First after living through their automatic program which stated about four-times plan couldn't be finished before I eventually achieved somebody she arrived about the point and stated please hold and immediately set me on-hold, nevertheless no big deal.
I finally reached her I attempted to describe that I was cited one-price and billed another, immediately she got defensive saying sheis simply estimating exactly what the display claims and stated easily was overcharged sheis certain I Will get returned and attempted to obtain me off the telephone. I inquired if she understood when or something and he or she constantly stated she doesn't understand, just how can somebody have no concept on the reimbursement for a sum I ought tonot have now been billed? She stated she'd possess a supervisor phone me and attempted to hold up-not actually confirming my amount with me or something, this really is only a terrible support as well as for all I care they are able to maintain the $42... Iam only pleased I'll not have to contact them after I get my name...
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