I have used accountnow for the past 3-4 years. Had my tax refund deposited in 2010 and 2011 with no problems, funds were available immediately after clearing. This year however is a different story. They restricted use of my account the day before my tax refund was going to clear. I called and they told me I had to fax a copy of my ID, SS Card and a bill. So I did within 30 min. And was told to wait 24-48 hours and they would call. They never called, so I did lastnight only for the risk dept guy (who I waited for almost an hour to speak to - JEFF) tells me they need a copy of my 1099 or W2, Im self employed, so I sent my 1099. And I was told to call today. My tax money has been in my account for 3 full days now. The same thing is happening to my fiances account. We have over $8000 waiting for us to use towards our bills and all. And we cant even use it. We have 3 little ones, they wouldnt want anyone to hold onto their money like this. I understand they may need to verify our accounts and all, but why does it need to take 3 days to do so? I filed a report with BBB and am asking if anyone else has this happened and what are the end results? Did you get your money back? How soon?
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