Back in June we sent out an official bank check through TD Bank to pay an out of state bill. Our
Check never reached it's destination, it was instead stolen and deposited into a complete strangers account, we were told to wait 90 days before we could do anything.
Upon waiting the 90 days we filled out the appropriate paperwork and we were told the money was pending in our TD Bank checking account. 2 weeks came and went and the money was still pending.
We called the TD Bank Marlborough, MA branch where we sent the check out of and they told us they would instead mail us out a check. We waited another couple of weeks no check no money.
Feeling as though TD Bank had no intentions of giving us our money back we contacted the Occ and they opened a case against TD Bank on our behalf. After an on going fight for a month, TD Bank told the Occ that the money was once again pending in our account so they (the Occ) closed the case.
After ANOTHER 2 weeks of waiting still NO money available to us. We decided to go to the branch ourselves. We spoke to the bank manager who decided instead to credit our refund to a TD Bank Visa gift card.
We left the bank proceeded to the store only to find out there was a zero balance on the card. We drove back to the bank and the same manager claimed that there was no possible way there was no money on the card. From her desk we called the 1-800 number on the back of the card and the Visa representative himself told her there was no money on the card.
She acted almost shocked and put out and told us she would have to "investigate" where the money went. We spent the next week calling and going to the bank every day almost pleading for our money. During this period we we're treated awful, we we're hung up on, told we would be called back only to never receive a phone call, and lied to day in and day out.
We started dealing with a new manager because the one who gave us the gift card no longer worked there. The new manager told us to call the gift card every day in which we did. After the third or fourth day of doing this there was a one dollar balance on the card and when we asked him why he said he was "testing" the card.
After another 2 weeks of trying to be patient we went back to the bank and he told us he was "doing all he could to help us" and when we asked him exactly what are you doing to help us he had no response.
We at this point have contacted the Attorney General, reopened the case with the Occ, and filed a bad review through every website we could find. We believe our business means nothing to TD Bank and that paying us back our own money has turned into a drawn out, mockery of us!
I have never had such a horrible experience with a bank. I would advise anyone I know or don't know to avoid banking with this bank!
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