I have been a customer of Colonial Bank for 5 years, and in that 5 year time period Colonial Bank has made countless mistakes. It started two years ago when I made a deposit in the ATM machine for $1500.00 on a Saturday which ment in Business Days (Monday). When I checked my online banking it wasn't there, I then called my local branch and asked for the Manager. The manager asked me if I kept my reciept and if so to bring it up to her and the matter would be taken care of. When I arrived I was made to wait for 2 hours to only be told that there was no deposit located for that amount nor did it print a reciept for the bank. Even though I had my reciept that said I had made the deposit. She then insisted I deposited an empty enevelope. When I demanded her to look again she threatened to shut my account down and call the police. I left the bank and made a stop at a local conveince store for gas and the man asked for my card and proceeded to explain it had been reported stolen! He knew me from coming in on a regular basis handed my card back and I went back to the bank to resolve the issue, for the manager to once again scream at me, verbally abuse me, and then tell me she could not turn my card back on, I'd have to order a new one and wait seven days! I then tracked down the Regional Manager for answers, it wasn't two days later and my deposit was found! No apology!
A year after that I went to my local branch to purchase a Cashier's Check I was asked to make my check out to Colonial Bank for the amount of the cashier's check... Some how the check I wrote to the bank was put through twice which caused a negative balance of more than $6000.00 all from a mistake that they made. They didn't even contact me I caught the problem and brought it to there attention... Again no apology, but they did refund all the fees.
On another occasion I made a deposit through the ATM once again and they didn't pull it on time which caused me to have three NSF Fees. They once again treated me as if I was at fault and I had to fight tooth and nail to get all fees returned.
Last but certainly not least I recently was charged two $33.00 NSF Fees when my account still had a positive balance! When I approached the manager for an explaination I was told that it wasn't a priority and she would look into it. I then called the Colonial Bank Customer Service line and asked for a time stamped document and was hung up on. I called back and was told there was nothing they could do for me that I needed to take the matter up with the Branch Manager! At this point the Branch Manager just wants me out and will do ANYTHING to manipulate the situation. I again track down the Regional Manager for answers to only be told that in 10 days my account will be closed. So I contacted her boss and explained that you can't bounce when money is there and the money that was there carried into my balance the next day and is still there... So please explain how I incurred these charges, he had no answer for me and stated that he would investigate it. It has been a week and nothing yet I call everyday and get no answer as to why they took $66.00.
While all of this was transpiring I tried to cash a check drawn off of a local account, I had said money in the bank to cover the check. Only to be told that under the circumstances they couldn't cash it even though nothing was pending in the account. I was asked to come in since we were in the teller line, I did only to walk in on the Branch Manager and another employee speaking badly about me. When I asked why the check couldn't be cashed even though the funds were there she stated that Colonial Bank assumes that it's going to bounce. When I asked for that statement in writing she explained it would be hard to put that in writing. I was so angry, I once again called the Regional Manager to please explain how this behavior is acceptable and When is this Manager going to be held accountable for her mistakes and profiling. I have never been treated with so much disrespect. I have changed banks since and do not recommend anyone to Colonial Bank.
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