I have had an L.L. Bean branded Barclay VISA card for several years. When I owed anything, I always got a paper bill and wrote a check for the full amount and mailed it to Wilmington, DE. I had no problems.
Last month I ordered a BestWestern branded Barclay MasterCard because it offered a free night after the first use. My bill came electronically and I paid it thru MY bank's Bill Pay service. I had no idea that THIS Barclay card was supposed to be remitted to a different P.O. Box in Philadelphia. How could I know that when it didn't provide a remittance address on the statement they emailed?
Anyway, my due date came and went and no payment posted. I got hit with a $20 late fee. I called three times and finally someone told me that the BestWestern MasterCard payments were not processed in DE, but PA. I have no balance on the VISA card and have asked that they locate this missing payment and post it to the correct account and reverse the late charge. They have lied about setting up a case # on this or attempting to trace the money. I am disgusted. My bank shows this transaction completed on July 1. I don't know what to do!
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