This is a company that you don't even want to do business with. They are known as Altec Home Improvement of Toledo or Altec Better Living of Toledo, Ohio.
On Oct 27th we received a phone call at our home from Altec Better Living of Toledo soliciting sunrooms; we told them we were not in the market for one right now but they insisted to send someone out to show us what they had. Ok. Here goes...
They sent a salesman out a week later, but he never showed nor did he call. My husband was irate since he took the day off of work. The second time they came out the salesman had a book of really nice rooms. We told him we wanted a dark tinted sunroom and he said no problem, yeah right. We consolidated one bill into the sunroom and off we went on the wildest ride of our lives.
The sunroom was promised to be done the third week of November before Thanksgiving, we called and they had so many excuses. Then they kept making promises in two weeks it will be done, that never happened.
We played around with this company until after New Years and then we called the B.B.B. To report them, we did look up the B.B.B. Before we even went to use this company but their records were updating. This company has prior complaints.
They were very upset with us for calling the B.B.B. But they got out here and did the work. The first subcontractor they hired to build the deck that the sunroom is sitting on was a joke. Very poor workmanship, and sloppy sloppy sloppy. It had to be torn down and rebuilt.
The sunroom just was finished the end of Feb and there are still problems with it. For one, very very sloppy workmanship. This company never returns your calls. They put you off. All they want is your money. They telemarket so many people and then they cant deliver what they promise when they promise it, they dont even have enough men to do the job, they are hopping from one place to another and putting off jobs that were before others.
They aren't professional either. They all talk about each other to the customer. We had the salesman who no longer works for them calling us and threatening us that if he didn't get paid for this sunroom that he was going go put a lien on our home. We also had to have this company live up to what was on the contract and they had to pay an outside company to come in and tint the sunroom like they said it was going to be in the first place. Craftbilt doesn't make the sunrooms with dark tint but that is what we were promised.
The girls in the office get really irritated when you keep calling because you have constant problems with the workmanship on their sunrooms. I had to do all the cleanup on our front lawn. Altec did not come out like it was stated in the contract nor did they do any of the cleanup. Our front yard was a total disaster. There is still more to be cleaned up but there is snow covering the mess as of now.
We did get a check for 486.00 back for our inconvenience but that was not enough in our book. The roof is leaking. The guy who is supposed to be the best calker for the company said oh yeah, I forgot to caulk up there. I was going to come back in the Spring and fix it. Also the floor was leaking too, oops, he forgot to caulk that also. The top of our sunroom has such a sloppy caulk job you wouldn't believe your eyes but they say that is how it is supposed to look. My husband is going to have to recaulk the whole roof sometime in the summer which shouldnt be his job. But if you call the company and ask for someone different, they will only send out the installation manager Calvin, because that is his job.
We wish we never bought from these people, now we are stuck into a 20 year loan for a crappy job poorly done. They also tore thru the screens when they were putting up the doors and windows and we are still waiting on a new screen door and a new screened window. If it isn't here by March 12th, we are calling the B.B.B. Again to get on to them.
This company are good at b-sing you when they are trying to get a sale to make sure if you do go with them, that you WANT everything in writing. Every little detail, but I am recommending that you go with someone else and make sure they give you references.
This company is a RIP OFF and they need to go back to school for more training on workmanship and how to be professional and not dog each other out, to cover up what they aren't getting paid to do.
Cathy
Wauseon, Ohio
U.S.A.
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