Hello,
My family have been faithful members of Nationwide Insurance for approx. 20 years and my 91 year mother for around 30. We have had both home and auto on may vehicles and several homes. One year ago my mother had a massive stroke, and I became her power of attorney. After investigating her statements, and talking to several agents, they told me she had been paying insurance for a 415,200 home value, when actually only valued at about 75,000 home for 30 years. Value of her home has doubled to 150,000 now, but still much higher than should be.
THEN, they drew up a new contract for my mothers home, authorized it, and emailed to me since I now live in the home with my husband. I never received a bill on this, and still have all the copies of original contract. I called them approximately two months later, and they said it was to cancel in about a week. They would not extend the contract, and were quite nasty. I called and talked to several agents, all passing it to someone else.
The last agent Clyde Maples finally talked to an underwriter, and confirmed they would not extend their boundaries even though I had sent many pictures, was getting work on it to please them, which they never required before. If we had been new or bad members, I might expect this from an insurance company, but we have been faithful, and always paid our bills. I am confused and they give no reason why they did not bill, just notice of cancellation, and I don't know what to do.
Thank you for listening to me,
Sincerely
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