Independent profile — not affiliated with Nationwide
Nationwide
Nationwide Mutual Insurance Company is a Columbus, Ohio insurer and financial-services group that says it has operated since 1926. This page lists Nationwide's own claim, cancellation and complaint routes, BBB and Trustpilot figures as displayed on October 14, 2026, two New York DFS consent orders, one documented consumer class-action settlement, and 83 archived complaints from 2001 to 2012.
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 83 historical complaints about Nationwide, published between 2001 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.
- Hurricane Sandy Wind Damage Claim Offered Only $12,000 After Delays
- 37-Year Auto and Home Customer Treated Poorly, Rates Rise
- Stan Jones Agency Misleading
- Agent Assumptions on Flood Vents Cost Thousands in Premiums
- Insurer Will Not Renew Homeowners Policy After Pipe Repair Claim
- Claim Denied Without Calling Eyewitness to Motorcycle Accident
- Policy Put Through Then Cancelled, Collection Letter for Unissued Policy
- Rental Car Reimbursement Checks Sent to Enterprise and Policy Cancelled
- Glass Claim Delayed Over Coverage and Comp Claim Filed Twice
- Home Insurance Cancelled With 10 Day Notice Over Railing
- Term Life Policy Surrendered Without Notice After Late Payments
- We had a fire and they will not pay full replacement value
- Cancellation Fee of $21 After Less Than a Month on Policy
- Other Driver Struck Parked Car, Neither Insurer Will Settle
- Elderly Mother Overpaid on Inflated Home Value for 30 Years, Policy Cancelled Without Bill
- Roof Claim Denied After 10 Years Without Claims, Told to Fix Roof in 30 Days
- Vandalism and Flood Claim Unresolved After Three Years and Lawyers
- Total Loss Offer of $6,700 Far Below Comparable 1994 Audi S4 Ads
- Fault Assigned in Three Accidents Without Proper Investigation
- Coverage Denied After Accident, Paid Own Repair and Refused Reimbursement
Complaint Themes
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Contacts
- Official website (Nationwide): https://www.nationwide.com/
- Auto claims (file a claim): +1 (800) 421-3535 5 complaints mention this number
- Business claims: +1 (800) 228-6700
- Fraud helpline (suspected fraud): +1 (800) 474-7633
- Sales and service (also on BBB): +1 (877) 669-6877 8 complaints mention this number
- Customer Relations (complaints, feedback): https://www.nationwide.com/personal/about-us/customer-advocate/
- Find an agent (cancellations, payments): https://agency.nationwide.com/
- Roadside assistance (auto): +1 (866) 854-4140
- Office of Customer Relations: +1 (888) 999-2018
Locations
| Type | Address |
|---|---|
| Headquarters | 1 Nationwide Plaza Columbus OH 43215 |
Nationwide insurance claims, cancellation and complaints: where to go and what the company says (checked October 14, 2026)
Nationwide's pages list these routes (as opened on October 14, 2026).
- File an auto claim: online, in the mobile app, or by phone at 1-800-421-3535. Nationwide's claims page describes four stages: file the claim, inspect the damage, complete repairs, and get paid and receive a notice that the claim is closed. It says each claim is evaluated on its specific facts, the policy language (including exclusions, conditions and limitations) and applicable law.
- Business claims: 1-800-228-6700. Fraud helpline: 1-800-474-7633.
- Cancel a policy: the Contact page says "You'll need to contact your agent to cancel your insurance. We're unable to cancel via email or online," and that the agent's details are on the declaration page, ID card and billing statement.
- Complaint or feedback: the Contact page links to Nationwide's Customer Relations page and says "we'll get back to you within 48 hours."
- Other numbers: the phone directory lists 1-877-669-6877 for sales and service, 1-866-854-4140 for roadside assistance, and the Office of Customer Relations at 1-888-999-2018 (mail: One Nationwide Plaza, Columbus, Ohio). The general Contact page and the phone directory show different roadside-assistance numbers; both are Nationwide pages.
If the company does not resolve a dispute. A complaint can be filed with the insurance department of the state that regulates the policy; the NAIC's state directory (content.naic.org/state-insurance-departments) lets consumers find it. The NAIC complaint guide lists unfair claim delays or denials, and cancellation or nonrenewal that the consumer believes is unjustified, among the matters a department can look into, and suggests gathering the policy number, bills, records and communication history. The NAIC company-search page warns that an insurer may have different subsidiaries with different names, so copy the exact underwriting-company name from the declarations page before filing. Policy terms, state law and the facts of the claim decide the outcome.
Who is Nationwide
The legal entity named on Nationwide's About Us page is Nationwide Mutual Insurance Company; the page lists named divisions including Nationwide Financial and Nationwide Excess & Surplus. Nationwide says it has been "helping members protect what's important since 1926" (company statement). BBB's profile describes the Nationwide family of affiliated companies as offering insurance and financial services, focusing on property and casualty insurance, life insurance and retirement savings, asset management and strategic investments, through independent agents, and says independent agents have separate BBB profiles. The headquarters address shown by BBB is 1 Nationwide Plaza, Columbus, Ohio.
Many policies are sold and serviced through local agents, so a complaint may concern the insurer, the agent's office or a third party (for example a repair shop or the other driver's insurer). The word "Nationwide" is also used by unrelated businesses across the archive; this page covers Nationwide's insurance and financial-services business only.
Complaint record (as displayed on October 14, 2026)
BBB. BBB's profile for Nationwide, Columbus, Ohio (headquarters and corporate-owned locations) shows BBB Accredited, rating A+, 109 total complaints in the last 3 years and 22 filed in the last 12 months, and 1.11 out of 5 stars from an average of 269 customer reviews. BBB adds that due to the high volume of complaints it may publish 1 of every 4 complaints handled through conciliation (as of April 18, 2023). The rating is BBB's own and the review average comes from reviewers who chose to post.
Trustpilot. The page for nationwide.com showed a TrustScore of 1.3 from 262 reviews, a profile claimed in June 2022, and a notice that the company has not recently invited customers to review, so reviews may not be representative.
This site's archive. usacomplaints.com holds 83 archived posts, dated 2001 to 2012, in which the offender field names Nationwide Insurance, Nationwide Mutual or an agent acting as Nationwide. They are individual accounts published by their authors and are not findings. Keyword counts across those posts (a post can count in several): claim, adjuster, denial or settlement terms appear in 64 (keyword counts made on the text of the linked posts in our own archive, not a public dataset); premium, rate or billing terms in 29; cancellation, non-renewal or dropped-policy terms in 27; homeowner, storm, fire or water-damage terms in 35. These counts are from our archive only and are not combined with BBB or Trustpilot figures.
Lawsuits
Nationwide Mutual Insurance Company and affiliates appear in many federal dockets on CourtListener, including employee-benefit and policyholder matters. One consumer class action is listed in the court cases below, from its docket as checked on October 14, 2026. Allegations in complaints are not findings, and the company's position is stated in the case entry. This page does not attempt a complete docket search.
Regulator actions
New York DFS, March 2026 disciplinary report. The New York State Department of Financial Services lists a consent order, approved February 3, 2026, against Nationwide General Insurance Company, Nationwide Mutual Insurance Company, Nationwide Affinity Insurance Company of America, Nationwide Insurance Company of America and Harleysville Insurance Company, with an $88,000 fine. The report says the respondents, for January 1, 2020 to July 5, 2023, failed to send conditional renewal notices within 45 to 60 days before policy expiration, in violation of Insurance Law Section 3425(d)(1).
New York DFS, February 27, 2024 consent order. A consent order with "Nationwide Group" (Nationwide Mutual Insurance Company and 17 affiliated insurers named in the order) concerned a 2018 market-conduct review. The order states that each member of Nationwide Group failed to timely report certain insured-vehicle information to the New York DMV and violated Vehicle and Traffic Law Section 313, 15 NYCRR Part 34 and Insurance Law Section 317, and sets a civil penalty of $546,000.
Both are New York actions on specific conduct; they are not findings about claims handling generally. This page does not claim to cover every state department's enforcement database or federal agency, and no other regulator action was reviewed for this page as of October 14, 2026.
Is Nationwide Legitimate?
Nationwide Mutual Insurance Company is a long-established insurer headquartered in Columbus, Ohio; its own pages say it dates to 1926 (company statement) and BBB lists it as accredited since 1955 with an A+ rating, while also showing 109 complaints in three years and an average customer-review score of 1.11 out of 5. Those figures come from different sources and are not combined here. The archive complaints on this site are individual accounts about claims handling, premiums and cancellations; they are allegations and not findings about the company.
Court & Public Records
| Case | Authority | Dates | Type | Outcome | Source |
|---|---|---|---|---|---|
| Lucero v. Nationwide Mutual Insurance Company, et al. Docket No. 1:19-cv-00311 | U.S. District Court, D. New Mexico | — | Settled | Settled The plaintiff, on behalf of a class, alleged that the underinsured-motorist coverage she bought from Nationwide failed to properly advise New Mexico insureds that any amounts payable on an underinsured-motorist claim are required by law to be reduced, or offset, by amounts received from the at-fault driver's insurer (description from the official settlement website, lucerouimsettlement.com, opened October 14, 2026; claims pleaded include breach of contract and violation of New Mexico's Unfair Trade Practices Act). The settlement papers (filed November 19, 2025) describe a common fund of $2,650,000 for return of a portion of premiums plus $25,000 payments to offset-subclass claimants; they say Nationwide denies all claims and wrongdoing, and the settlement website says the defendants maintain they complied with the policies and applicable law and continue to deny all material allegations. The docket shows preliminary approval on December 15, 2025, an order on the motion to approve settlement and a judgment, both dated May 26, 2026. The text of the final order was not available to read on CourtListener. | Source |
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Company Relationships
- Affiliated with: Nationwide Life Insurance Company
Frequently Asked Questions
How do I file a Nationwide auto claim?
Nationwide's claims page says you can file online, in the mobile app, or by phone at 1-800-421-3535. It describes four stages: file, inspect, repair and get paid with a closing notice.
How do I cancel a Nationwide policy?
Nationwide's Contact page says you need to contact your agent to cancel and that it cannot cancel via email or online. The agent's details are on the declaration page, ID card and billing statement.
How do I file a complaint with Nationwide?
Nationwide's Contact page links to its Customer Relations page and says it will get back to complainants within 48 hours. Consumers can also file with their state insurance department.
What does Nationwide's BBB profile show?
As displayed on October 14, 2026, BBB lists Nationwide (Columbus, OH) as accredited with an A+ rating, 109 complaints in the last 3 years, 22 in the last 12 months, and 1.11 out of 5 stars from an average of 269 customer reviews.
What is Nationwide's Trustpilot score?
Trustpilot showed a TrustScore of 1.3 from 262 reviews on October 14, 2026, a profile claimed in June 2022, and a notice that the company has not recently invited customers to review.
Has Nationwide been sued in a consumer class action?
One documented case is Lucero v. Nationwide Mutual Insurance Company (D.N.M., No. 1:19-cv-00311) the plaintiff alleged Nationwide failed to properly advise New Mexico insureds that underinsured-motorist payments are reduced, or offset, by amounts received from the at-fault driver's insurer; a $2.65 million settlement fund was proposed, and the docket shows a judgment entered May 26, 2026. Nationwide denies wrongdoing, per the settlement website.
Do agents handle my policy, and who do I complain to?
Nationwide's pages say agent information appears on the declaration page, ID card and billing statement, and BBB says independent agents have separate profiles. Complaints about the insurer go to Nationwide Customer Relations; agent conduct can also be reported to the state insurance department.
Has a state regulator taken action against Nationwide?
The New York Department of Financial Services published a consent order dated February 27, 2024 (civil penalty $546,000, DMV reporting) and a consent order approved February 3, 2026 ($88,000 fine, conditional renewal notices). Both are limited to the conduct the orders describe.
Are all archive posts mentioning Nationwide about Nationwide Insurance?
The word is used by other businesses in the archive, so only posts whose offender field names Nationwide Insurance, Nationwide Mutual or a Nationwide agent are linked to this page.