I guess I've been duped! Like so many of you out there I'm outraged at the audacity of this company.
I ordered a product from Brylane Home Kitchen and I had no idea this WLI company was connected to them in anyway. I did get through to WLI after calling my bank who advised me to phone WLI at their 800 number which I did.
I politely blasted the fellow on the other end and told him that ripping off innocent people is not acceptable. He said and I quote "if I didn't believe in this company I wouldn't work here." Horse feathers, I suspect the guy needs the job!
I advised him that I thought they should make the print larger on their offer so people can see it. He advised me it was quite visible, however I detected a hint of embarrassment in his tone. I won't get my $9.00 back, but I did get an email from them and here it is for all to see:
Dear member: (ha, I didn't join up so I'm "NOT" a member!!!)
This notice confirms that your last charge for your Reservation Rewards membership took place on 03/13/04 and effective 03/17/04 you will no longer be charged.
*
(You saw it here, I will NO LONGER BE CHARGED!) I'm going to see what happens, if I am charged then I'm closing out my bank account and I advise all of you to do the same!)
I used a bank card, not a credit card... Unfortunately!
*
You can continue to use your Reservation Rewards membership benefits until the end of the current paid term which is 04/12/04.
Your cancel confirmation number is: xxxxxx.
We are sorry to see you go and hope you reconsider becoming a member again in the future. Any money you've saved is yours to keep... And thank you for trying our service!
Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our customer service director for review because your feedback is important to us.
If you would like to provide feedback, please click here. Http://www.member-center.com/feedback/feedback.Asp? Tid=xxxxxx
Sincerely,
The Reservation Rewards Team [email protected]
1-888-688-5995
Joey
Albuquerque, New Mexico
U.S.A.
0 comments