I called on July 14th to report a lost card and was told on that date that I would receive a new card in the mail in 7-10 business days! With-in that time I've been calling to make sure that the replacement card was indeed on the way, not taken out of my mail and not activated by someone esle! On Monday the 25th I placed a call to customer service and was told that they could not find my information and that the card numbers, of which i have 2 in my name, did not match up! After trying to make myself clear the rep investigated further and realized that he was dealing with the gift card dept. He found the 2 and matching info on my cards after asking for my last 4 ss#, gave me the balance of both, and told me that i'd be receiving the new replacement card by the 28th of July! 2 days later Weds. The 27th still no card in the mail. I call CS again and they cant find my information at first, but after investigating the representative Carlos, finds my info. TELLS ME THERE WILL BE NO CARD BY THE 28, BECAUSE OF A MESSAGE THEY RECEIVED 3 DAYS AGO, THAT THE CO HAS NO DEBIT CARD INVENTORY! And my card wont be sent until the 16th of August! Nightmare! I was not given any kind of notice that there would be no card mailed with in that 7-10 days specified originally on the 14th of July and was charged 6 dollars for replacement! Help
0 comments