Sallie Mae is horrible—all the brokers with whom I talked C40169, C40256, etc. Explained they didn't possess a specified customer support brach. Well, I examined the BBB wesite, and indeed, Sallie Mae comes with a Person Adovcate Device.
This Is Actually The info:
Ms. Kelly Mahoney
Client Advocate Device
P.O. Box 4200
Wilkesbarre, PA 18773
1-888-545-4199
I would recommend that you will get all your geese in AROW before you contact them: 1. Obtain a sallie mae broker quantity for everybody with whom you talk, 2. Record each converstation and also the results of the converstation observing the broker # who offered you the info, 3. Deliver the Client Adovate Device reveal notice detailing this paperwork as well as your issues, 4. Be sure you deliver the letter straight to Kelly Mohoney with, which component is a must, USPS limited shipping email (this guarantees Kelly Mahoney gets and signals for the notice—and also you obtain paperwork in the US Postal Service). Additionally, I believe it might be a criminal offence if Sallie Mae decreases your notice.
I've been strugging with Sallie Mae for 3 months which may be the only strategy that works. Yes, it's time intensive, but I'm confident it's among the only methods to solve your problems if you don't find aid from some other resource.
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