First of all I would like to make it clear that I don't work for any bank. I switched to bank of America 1 month ago. I wired a lot of money to my parents in India. But they never received it. The transaction got canceled for some reason. But I never heard back from BOA and I was still missing my money. I called them a week later and they told me that my money is stuck somewhere. (But they never called to tell me that)
I was asked to get some information from India which BOA needed to pull the money back from India. I got the info in 2 days and called them back.
By that time they somehow already got the money back. Now here is the worst part.
I was missing a 1000 dollars in my account.
Reason:
They transferred the money at a exchange rate of 42 and got it back at the rate of 45. (The exchange rate was still 42).
So I lost [ (my money)*42/45]=$1000
I told them that I never even got the money in India. They transferred the money, transaction got canceled and the money I got back was $1000 less.
The wire department was very uncooperative. They kept on pointing fingers at each. I have been on phone with a dozen of people for over a month now. My thousand dollars were still stuck and my folks needed this money one month ago.
Today I got a final call from them saying that they can't do anything about it and they are sorry that I lost the money.
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