I let a Southwestern Bell telephone payment slip (after I changed service to another provider). I was turned into this awful company. Immediately after I found out I was in collections with this company, I called their customer service to pay with my Visa (debit) card over the phone. I was ready to pay the 51.00 I owed.
I was told they would add almost 20.00 extra for processing the payment with a debit/credit card. Give me a break. I am trying to PAY these people and they want to charge me EVEN MORE MONEY than I owe! This type of behavior should be illegal. They can make what ever excuse they want for justifying the fee. But the fact is the same — it's not RIGHT!
These people are bad, bad, bad. I feel terrible for the other people that have had to deal with situations much worse than mine. I sent my payment certified for ONLY the amount of the debt. We'll see what the outcome is. Good luck to all that have had nightmares with this HORRIFIC debt collection agency.
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