I have never been treated as poorly as I have been treated by American Education Services, both on the phone and by email. The first encounter was by phone a few years back, when I had to defer payment after graduation because I was unable to find work. The woman on the phone condescendingly told me that "it must be nice to stay at home and not work." It went right through me because I had applied for dozens of jobs and had gotten no response so far. I wrote it off because it was one person, and sometimes it is hard to leave personal life at home when things get bad. However, this past week's encounter made me realize it was their corporate culture. They must have insensitivity training on how to mistreat customers.
I emailed them about a technical issue which caused a delay in a payment I was making 5 days before the due date. The next day I was able to make the payment. However, it did not go through until 6 days later due to the holiday. When I got a response about the problem 6 days later, a day before my payment went through, I was informed it was my fault. They included links to update my browsers. I had updated them and keep them updated. When I tried to contact them about their poor customer service, what a nice surprise, it went to an about:blank page.
I plan on going to my credit union to see what my options are. I do not want to do business with them anymore. And if they try to charge me for paying off early like they did my friend, I plan on filing complaints with the Attorney General and the Better Business Bureau. I will not allow anyone I do business with to talk or write down to me. I pay my bills, and given how many people are defaulting, they should be grateful instead of rude.
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