First and foremost I never applied for this card. My mother sent my daughter $80.00 for her birthday, since my credit union account was currently in the negative and she was sending the money through her pay pal. I gave her the information to send it to the card. This was actually May 28. After going through the process of verification I decided call them Monday which was the 30th. I was told that the birthday that I provided did not match the one that was on file that they had. And that the card was being restricted and that I needed to fax them my ID SS and a utility bill I did all of this faxed it twice. I waited until the Wednesday the June 1 to call them back they claim that they had just fax that day and had recieved all three documents and that it would take 24-48 hours for them to review it, later on that day someone called me from the risk management department stating that they recieved my SS and utility bill but not my ID how is this when I sent all 3 of them out at the exact sametime. I asked them was there anyway that I could just transfer my funds into my credit union account. I was told that there was nothing that could be done until the restriction had been taken off the account. After hanging up the phone I immediately faxed my ID I faxed it like 10 times think that this way they could not say that they did not get it. So I waited until today Monday 6 to contact them then I was told today that they did not recieve my faxed ID WOW not when i faxed it like 10 times they should've at least gotten at least one out of the ten. The part that is even more funnier is that everytime I call they are charging me how is it that it's so restricted and I can't do nothing with it but everytime I call they are constantly taking my money. This is a RIP OFF. I live on a fixed income and need every $ of my money. I replaced the $80.00 for my daughter since she thought her grandmother had lied and forgotten her birthday, using my bill money. My electicity is about to get cut off and they are still playing with my money. When I shared this with the REP her response was well is there anyone that you could borrow the money from why should I have to go out there and get into debt when I have money that they are holding and taking away from everytime I make a call trying to get help. Is there anyone that has the fax number to keep me from calling these people and they taking more and more money out without helping me. I am now down from $80.00 to $68.00 and this is all from calling them trying to have these funds released just so I can pay my bills. I have been doing some research and have read all of these different compliants. I have also made a complaint via internet with the BBB. I am hoping that they respond to me a quick as possible. No one should be allowed to get away with this. I am so glad that I fould all of this out before I change the direct deposit for my social security and my daughter SSI. All I want is my whole $80.00 amount back and the restrictions taken off the account so that I can transfer it out of account.
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