My income tax refund was deposited on my accou ntnow card. The company froze my account, i was told to fax a copy of my w-2, ss card, dl, and a recent bill. After i faxed the documents, i was told that the risk dept would review the documents and release my funds. I called to confirm that the docs were received, the rep ensured me all doc had been recieved. I called the following day, i was then told that they needed my dl and ss card... Really? I told the rep that i had faxed them everything. Later the day when i called them again another rep told me that they did not have any documentation... What? Each time i faxed the requested information, i was told that there was something or everything missing. I tired of getting the run around from them. They refuse to release my money. Something really needs to be done at this rip off of a company!!!
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