I am finally firing Wells Fargo today as my CC processor. There hidden fees deceptive practices and lack of customer service are the key issues to start with. However, when they froze my account because my transactions were starting to climb with improved business - without even a phone call, letter or email was the beginning of the end. They made me prove that all the transactions were real. I had to send all invoices and contact info. This is after 6 years as a client with not one fraudulent claim to date. On top of that - they gave me the run around for a week. First sending me to customer service, then sending me to collections, then finally sending me to Security office - where no one would answer the phone. They only had an answering machine. I had to yell at customer service to finally get someone on the phone who knew anything. When you add up the page and a half of hidden fees and fees on top of fees, Wells Fargo Merchant Services is taking me for OVER 6.23 % of every transaction. I asked for a fee review based on other quotes - They said no and in fact sent me a letter letting me know the rates were increasing to cover their increased cost of doing business. I could list another half dozen interactions with Wells Fargo clearly demonstrating deceptive business practices and a serious lack of employee training to do their jobs properly. Overall lack of customer service, integrity and transparency that a business needs in a service provider. I am a service provided myself with 16 employees.
0 comments